Effective Date: 1 January 2025
At Leafbased UK, your privacy and data protection are our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal data. We adhere strictly to UK laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, ensuring transparency and compliance. By using our website, services, or interacting with us, you accept the terms outlined here.
Leafbased UK is an eco-friendly tableware company committed to sustainability and innovation. Our registered office is at 128 City Road, London ECIV 2NX. For privacy-related inquiries, you can reach us via:
We collect and process personal data to deliver exceptional services and enhance user experiences. This data includes:
We do not collect sensitive data (e.g., health, race, religion) unless explicitly required and consented to by you.
We use your data for the following purposes:
We process personal data under the following legal grounds:
We only share your data with trusted third parties for legitimate business purposes:
International Transfers:
If your data needs to be transferred outside the UK, we ensure appropriate safeguards, such as:
We retain personal data only for as long as necessary:
Once the retention period ends, your data is securely deleted or anonymized.
Under UK GDPR, you have the following rights:
To exercise these rights, contact us at [email protected].
We only send marketing emails to users who have explicitly opted in. You can unsubscribe anytime by:
We use cookies to enhance your browsing experience and analyze website traffic. Cookies help us understand user preferences, personalize content, and improve website functionality.
You can control or disable cookies via your browser settings. For detailed information, please review our Cookie Policy.
We employ robust security measures to safeguard your data:
While we take every precaution, no system is entirely foolproof. We encourage users to protect their accounts with strong passwords and avoid sharing sensitive information over unsecured networks.
We may update this Privacy Policy to reflect changes in laws or business practices. Significant changes will be communicated via email or website notices. Please check this page regularly to stay informed.
If you have concerns about your data rights or believe your data has been mishandled, please contact us directly at [email protected].
You can also lodge a complaint with the Information Commissioner’s Office (ICO):
By choosing Leafbased UK, you trust us with your data, and we are committed to maintaining that trust. If you have any questions, please reach out to us through the contact details provided.
Last Updated: 1 January 2025
Effective Date: 1 January 2025
At Leafbased UK, we strive to provide eco-friendly tableware products that meet the highest standards of quality and sustainability. While we are confident in our offerings, we understand that issues may occasionally arise. This Refund Policy outlines the process for handling returns and refunds to ensure a smooth experience for our customers.
Refunds are available under specific conditions. If you receive a product that is defective, damaged during transit, or not as described, you may be eligible for a refund. Additionally, if the wrong item is delivered, we will correct the issue at no additional cost. However, refunds will not be provided for products that have been misused, mishandled, or used extensively after delivery. Similarly, refunds for a change of mind after the product has been used will not be considered.
To ensure a timely resolution, all refund requests must be initiated within 7 days of receiving your order. When requesting a refund, you will need to provide proof of purchase, such as your order confirmation or receipt, along with photographic evidence of the issue (if applicable).
The refund process is simple and straightforward. Firstly,
If the refund is approved, it will be processed promptly. In cases where a return is required, we will provide instructions. Returned items must be unused, in their original packaging, and include any accompanying materials. Refunds will be issued to the original payment method and typically take 5-7 business days to process, depending on your bank.
If the refund request is due to an error on our part, such as a defective or incorrect product, Leafbased UK will cover the cost of return shipping. For other reasons, the customer is responsible for return shipping costs.
Certain items are not eligible for refunds. These include custom or personalized products, such as branded straws, and bulk orders, unless a significant defect or error is identified.
If your product arrives damaged or defective, notify us immediately and include photographs of the damage. Depending on your preference, we will offer either a replacement or a refund to resolve the issue.
Orders can be canceled for a full refund if the cancellation request is made within 24 hours of placing the order and if the order has not yet been dispatched. Once the order is shipped, standard refund policies will apply.
If you have any questions about this Refund Policy or wish to initiate a refund request, please reach out to us:
At Leafbased UK, we value your satisfaction and are committed to addressing your concerns promptly and fairly. Thank you for choosing sustainable products that make a positive impact on our planet.
Last Updated: 1 January 2025
We are a sustainable tableware brand empowering modern dining with eco-friendly alternatives. From startups to established businesses in the UK and beyond, we deliver biodegradable, elegant, and functional solutions that champion conscious consumption and environmental impact.
